faqs

Frequently Asked Questions...

Q Which payment methods do you accept ?
A Rightparts accept all major credit and debit cards including MasterCard, Visa and PayPal, offering our clients peace of mind and maintaining security against fraud.

Q How can I find out what DesignJet belt size I need?
A The sizes shown in inches relate to the printer's maximum paper width, not the size/length of the belt itself or the width of the printer. If you can use a maximum paper width of 24" then this is A1 or D Size, if you can use 36" to 42" this is A0 or E Size. If you are unsure, please call or email us with your model number and we will confirm the correct size for you.

Q Are your HP Fuser Kits genuine HP?
A Yes, the HP Fuser Kits we offer are genuine HP unless they are marked otherwise, in which case they are our own Rightbrand remanufactured fusers which offer superb value and performance. In either case, they carry at least a 90-day warranty.

Q Are your HP Maintenance Kits genuine HP?
A Yes, the HP Maintenance Kits we offer are genuine HP unless they are marked otherwise, in which case they are our own Rightbrand remanufactured maintenance kits which offer superb value and performance. Everything else in the remanufactured kit is brand new and in either case, they carry at least a 90-day warranty.

Q How much is Delivery?
A Delivery is from just £4.00 excluding VAT (£4.80 inc VAT). The price you see is the price you pay, plus VAT of course. There are no hidden charges at our checkout.

Q Is there a minimum order?
A No. You can buy just what you need.

Q Are your DesignJet Parts original HP?
A Yes. All of our DesignJet Parts are genuine HP and brand new unless stated.

Q What printer parts are in the Printer Roller Kits?
A Our Printer Roller Kits are just like a Maintenance Kit, but without the Fuser Assembly.  We also add useful extra rollers to combat paper pickup issues.

If you have a question relating to HP Parts or our services please call us, or complete our Contact form and we will answer promptly.